I f a tape were lost or sto len, protect impo rtant busin ess data fro m unauth orized access with data e. MSL library invest ment protection an d uncertain data growth are easi ly managed with in the MSL libra ry portfolio.
P roacti vely recei ve detail ed. Informa tio n abo ut the libr ary, d rives,. Preven t problems befo re they oc cur by pr. This utility might already be installed on your server. It updates drive lists in sub-menus. Operating the library without installing it in the rails, such as on a table or rack shelf, could result in device errors. Placing any weight on top of the library might also cause errors. Page Does the operating system detect the library? Does the operating system detect the library, but list it as a generic device?
Some backup software packages require an additional module to communicate with the robotics. Page for bent pins. The length of the internal parallel SCSI cabling inside the device is 0. This length must be included in any calculations of cable length.
A single-ended parallel SCSI host bus adapter severely degrades performance. Export the data cartridge marked with an! The cartridge is either damaged, incompatible with the drive, or the wrong type for the attempted operation. Page Table 24 Media problems Problem Solution Cleaning or data cartridge Make sure you are using data and cleaning cartridges that are compatible incompatible with drive. The device automatically unloads incompatible cartridges, the Attention LED flashes, and an exclamation point!
If not, only the tape drive will be detected. Power on the device before powering on the host computer. Make sure the library does not have the drive off line and that the library is not running a test.
The bar code instead of showing its bar code reader might not be able to read other labels. Verify that the label is properly applied. Hewlett Packard Enterprise recommends using a full-featured backup or archive application with this library.
Page The Wellness Test Figure 80 Access holes for the right and left magazines Right magazine release Left magazine release To manually release magazines, insert the end of a small metal pin or straightened paper clip into the appropriate magazine access hole at the back of the device about 1. Page Table 30 Top-row corner slot positions 2U top-row corner slots with mailslot disabled: 9, 12, 21, 24 4U top-row corner slots with mailslot disabled: 21, 24, 45, 48 MSL top-row corner slots with mailslot disabled: 45, 48, 93, 96 The wellness test Verify that any applications using the device have completed before starting the wellness test.
You can have the device run up to 10 cycles of the wellness test. Page Error Codes At the conclusion of the test, the device pops open the mailslot and waits for the operator to remove the scratch tape.
In the MSL, if only the slot mailslot is configured, the library will prompt the operator to open the mailslot and remove the scratch tape cartridge. The support ticket and report contain the same information. The report is easier to read, but must be generated and read on the host computer. Page Figure 88 Support ticket in viewer Expand HP Event Logs to see events divided into three categories: Events in the last 24 hours Events in the last 31 days Events older than 31 days Set the Current Detail Level to see additional types of events: Normal will only show critical events or hard errors.
The main error code 0x83 is displayed in parenthesis as the Global error code. No response from bar code reader Power-cycle the unit and retry the operation. Update the firmware to the latest version.
Page Table 31 Main error codes continued Error code Description Details and solution Gripper obstructed Ensure that nothing is obstructing the gripper. If the device was moved, verify that each of the tape cartridges is properly seated in a magazine. Run the wellness test. Slider obstructed If this error occurs with subcode 45 and new Page Table 31 Main error codes continued Error code Description Details and solution Remove all magazines and check for any kind of obstruction.
Page Table 31 Main error codes continued Error code Description Details and solution Ends of rotation movement not in expected Remove all magazines and look for any range obstructions to the robot.
Ends of sled movement not in expected range Remove all magazines and look for any obstructions to the robot. Page Table 31 Main error codes continued Error code Description Details and solution Rotation range of motion out of specification Remove all magazines and look for any obstructions to the robot. Sled range of motion out of specification Remove all magazines and look for any obstructions to the robot.
Page Table 31 Main error codes continued Error code Description Details and solution Command from the library controller to robotics Reset the device and retry the operation. If this is a new installation, verify that the Extender is installed properly and that both libraries are powered on. Page Table 31 Main error codes continued Error code Description Details and solution Network initialization failed Check the network cable.
Check that the network configuration is correct. Page Table 31 Main error codes continued Error code Description Details and solution Firmware upgrade error This error can occur is an attempt is made to upgrade a drive with the wrong personality or version for that drive.
Ensure that the correct drive firmware is being used to update the drive. Page Table 31 Main error codes continued Error code Description Details and solution magazine was replaced with a one-slot mailslot Note: You will need to reconfigure your magazine.
If the issue continues, inspect the magazine for damage and missing light pipes or magazine prism pieces clear plastic pieces in each slot. Data path failover occurred Restore the path that failed so the library will be prepared in case of another data path failover. Page Table 31 Main error codes continued Error code Description Details and solution Drive hardware error Cycle power, after several occurrences, contact technical support. Load time-out. The drive has run into a time-out Check that the tape cartridge is supported while loading a tape.
Page Table 32 Robotic error sub-codes continued Sub-code Description Error during gripper close Error slider home movement Error during move gripper to scan pos Error reading bar code label Error Extra inventory scan Error during closing gripper Error slider preposition movement Error during opening gripper Error during sled movement up to sensor Could not pull tape out of slot.
Unexpected tape on elevator, possible inventory lost. Preposition to drive failed Elevator movement to home sensor failed Sled movement to home sensor failed Error during sled movement to drive position Error during rotation Page Table 33 Device error sub-codes Error code Description Robotic load not reached Cartridge Present sensor No activity after Load command Time-out while loading tape No activity after load command Time-out drive Unload Drive terminated unsuccessfully Tape not ejected at robot unload Slot not free at robot unload Cartridge not seated in load phase 1 Table 34 Sub-codes for error B The Extender robotic cannot Power cycle the master library.
Retry the operation. Sensor lower home not found. The library controller could not Power cycle both libraries. MSL Library Extender.
Lower library personality not The lower library is not an Verify that the lower library is matching. If firmware is not the correct type, the wrong tape drive has been installed. Use only Hewlett Packard Enterprise-approved support to insure that the correct tape drives are used. Parity error Retry the operation. If the problem continues, contact Hewlett Error log overflow Packard Enterprise customer support.
Drive has rejected the Retry the operation. If problems persist, exchange the data cartridge. Diagnostic tape write protect. The diagnostic test needs to write data but the tape being used for the test is write protected.
Page Table 40 Warning event codes continued Event code Description Details and Solution External drive cooling fan failure fan motion has Verify that the fan for the indicated drive sled is stopped. The subcode indicates which drive operational and not obstructed. Page Information Events Table 41 Configuration change events continued Value Configuration event Description 0x68 World wide identifier base has been changed The world wide identifier base has been changed 0x69 EUI64 identifier has been changed EUI64 identifier has been changed 0x6E License key has been added or removed License key has been added or removed 0x71 User interface language change Page View device and drive error logs.
Generate a detailed support ticket that can be e-mailed or faxed to your support representative for analysis. The MSL tape library weighs up to Page Holding the tape drive by the handle and supporting it from the bottom, slide it into the drive bay until it is flush with the back of the library see Figure 91 page Figure 91 Installing a new tape drive Tighten the blue captive screws see Figure 92 page by hand to secure the tape drive Page Pull straight back on the tape drive handle to remove the tape drive from the library see Figure 95 page Figure 95 Removing a tape drive To replace a tape drive: Before installing the new drive, inspect the connectors on the tape drive.
Ensure that the connectors are intact, free of any foreign objects, and have no cracks or deformed or bent contacts. Page Using The Rmi Enter the administrator password if requested. Pull all the magazines you want to remove out a few centimeters or inches to move them past the latch. Pull the magazines out one at a time.
The library cannot perform any other operation until the magazines are replaced. After exchanging tapes in a magazine, slide the magazine completely into the library.
The magazines are released from the magazine release holes on the bottom tape drive plate. Page In this procedure you will: Remove the power supply bay cover. Install the new power supply.
Verify the installation. Keep parts in electrostatic containers until needed. Ensure that you are properly grounded when touching static-sensitive components. Both power supplies should be listed on the OCP screen. Figure Power supply LEDs 1.
Page Figure Removing the old power supply Position the new power supply on the alignment rails and slide it into the library until it is flush with the back panel, as shown in Figure page Tighten the three blue thumbscrews to secure the power supply. In this process you will: Record the library settings. Power off the library, unplug the power cord, and remove the Ethernet cable.
Remove the old library controller. Power on the tape library. Confirm that the library recognized the new library controller by checking the System Status on the front panel, as shown in Figure page Page Recording Configuration Settings Remove the power supply and library controller.
MSL only. Remove the library from the rack or tabletop conversion cover. Replace the base chassis. Reinstall the library into the rack or tabletop conversion cover.
Reinstall the library into the rack. Replace the cables, tape drives, and magazines. Replace the power supply and library controller. Figure Captive screws on the tape drive Pull straight back on the tape drive handle to remove the tape drive from the library see Figure page Page Removing The Base Chassis To remove the library controller: Loosen the two blue thumbscrews on the library controller and remove it from the library, as shown in Figure page Figure Removing the library controller Place the library controller into a static safe bag.
Removing the base chassis You will need a 2 Phillips screwdriver to remove and replace the base chassis assembly from the rack or cover. Save the packaging materials to return the old chassis. Lifting the chassis from the magazine openings can damage the chassis. Page With assistance, slide the library onto the metal rails that are already in position in the rack.
Investment protection — benefit from a straight-forward upgrade path as your storage capacity and performance needs grow.
The HP MSL and MSL provide all the reliability features expected with larger tape libraries including a user-installable optional second power supply. Partitioning — each MSL Tape Library may be partitioned with up to one partition per drive with each partition appearing as an independent library to the host. The host for each partition may own independent sets of media and utilise different backup application software for maximum flexibility.
Extensive compatibility testing — HP MSL Tape Libraries are supported on a broad range of industry leading servers, operating systems and backup software. For information on recommended HP Storage Media, please visit: www. HP Care Pack Services offer upgraded service levels to extend and expand your standard product warranty with easy-to-buy, easy-to-use support packages that help you make the most of your hardware and software investments. They let you choose the support levels that meet your business requirements, from basic to mission critical.
They help you contain total cost of ownership. HP Care Pack warranty extensions can be purchased along with HP products to cost-effectively upgrade or extend your warranty. For many products, post warranty HP Care Pack Services are available when your original warranty has expired.
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