Call freeware

However, check if there is any extra or recurring cost associated with the open source call center solution you are opting for. Now that we are aware of the importance of call center software, we move to the next step; choosing the best call center software for your business. There are numerous inbound as well as outbound call center software solutions available in the market today.

But which of them is suitable for your business? Here are 10 best open source free call center software solutions with different features to help you decide better:. Bitrix24 is call center software free that provides useful features like an intranet and customizable web-based lead forms. Even if, you opt for its cloud version, you can start calling and receiving calls within a few minutes with the call center software.

Free download for PC is available and can be downloaded by any browser. The free version is for 12 employees, and you need to pay as your team expands. Its other important functionalities such as SIP connector, a phone number on rent, and the Bitrix24 telephony for outbound calls are available with additional costs.

VMukti 1. The solution provides many robust functionalities such as detailed statistics and answering machine detection to promote data-based decision making. GOautodial is a fully-featured and best call center software , which can handle inbound, outbound and blended calls with efficiency. AVOXI is a cloud-based contact center software , which provides many business-class phone features to ensure uninterrupted continuity of customer service. You can leverage VoIP phone service technology with AVOXI and meet specific business needs such as scaling up and down your customer service requirements.

You can also get a virtual phone number so that you can forward a call from one location to another. AVOXI call center application software meets the international calling needs of call centers along with hotels, tour operators and other enterprises with a global presence.

You can get Elastix call centre software solution free by just downloading it from the official website. It also supports unlimited simultaneous calls along with call logging and forwarding on busy or no answer. In addition, it promotes auto pickup on busy along with extensive Codec support.

However, as your business grows, you can opt for Pro and Enterprise versions for more advanced features. VICIdial is an open source call center software with more than eight hundred registered installations till now. Also, thousands of people have downloaded the official release of VICIdial in just one year.

This open source software also allows service agents to log in from remote locations. OrecX is a free call center software , which comes with a fully featured commercial version. It ensures convenient setup with easy maintenance and is deployed worldwide across countries. Also, you can rest assured of no-cost localization and customization so that you can optimize the processes at your call centre as per your business needs.

If you are looking for a comprehensive, free and open source call centre software, Asterisk is an ideal choice. Asterisk call center software provides advanced modules to tackle all the tasks related to customer service. Asterisk telecommunications platform also provides low-maintenance tools which are easy to work with and can easily be integrated with telephony hardware. You can easily find a call center software free of charge today, however, Ekiga is widely popular among call centers across the globe for its softphone, video conferencing and messaging solutions.

It can be integrated with a plethora of codecs and has a user-friendly interface. However, it provides all its users a SIP address, free of cost. With the right call center software tool that provides all the functionalities you require, you can scale your support, sales, and marketing efforts.

Take a look at the considerations to keep in mind when purchasing call center software:. Free software comes with limited features and your call center requirements could be extensive. Free users often get limited support options, while paid users receive priority and emergency support. Your call center software should be able to provide analytics reports for call quality, call flow, and agent productivity to identify what needs improvement.

To find your ideal software match, you need information you can trust—so you can save time, stay on budget, and focus more energy on growing your business. Note: The content in this piece that provides opinions and points of view expressed by users does not represent the views of Capterra.

Writer Capterra with a focus on small business market trends, software requirements and all things tech. Love books and nice words. When I am not working, you can find me reading books while eating self baked cookies and drinking coffee. Comment by ben mcgehee on Jul. Can anyone recommend software that would track the total calls made, by each agent for each day?

Comment by Matt Parker on Feb. Comment by Peter Morris on Jan. CrazyCall uses power dialing. Comment by Abdulreman on Nov. It is easy to use, efficient, reliable and cost effective. Comment by Jill Maria Murdy on Nov. Could you suggest a company or software that might be good. Comment by Ann Sole on Jul. It is free from hidden fees and additional payments and it offers a wide range of services, such as inbound and outbound calling, voicemail, livechat, messaging and support ticket system. Anyone can start using all those products for free for all time!

Call your clients directly from your CRM using nothing more than a headset no additional equipment required, no additional software to install. Register free. Use Cases. As of January 1, , telephony options are available only to Bitrix24 commercial plan users. Please see Bitrix24 pricing page for current information. Because we make money via phone number rental , outbound phone calls , and SIP connector , we can give you call management features absolutely free. Any call management system starts with ACD — automatic call distribution.

Bitrix24 gives you an option for both even call distribution when incoming calls are distributed evenly between employees according to set order and simultaneous call distribution when all available agents hear the ring and the first one to respond carries on with the conversation.

Bitrix24 also gives you ICR — intelligent call routing. Caller ID automatically matches the phone number, client records, and account managers inside the CRM.

Missed phone calls i. Naturally, Bitrix24 lets you set your own phone hours aka business hours and decide what happens to phone calls made during off-hours voicemail, call transfer, automatic hang-up. Using Bitrix24 as call center software, users can manage leads and contacts, transcribe calls, and operate a live chat system and multi-channel messaging. Bitrix24 also provides sales cycle reports.

Bitrix24 features easy integrations with many other platforms, including third-party applications and accounting software. The Free plan is a great starter tool for small businesses and offers many basic features.

Wide range of features and third-party integrations but lacks native integration with internal apps. Easy to set up and use and integrates easily with other Freshworks products.

Limits online phone numbers to certain countries. Reliable and feature-rich but does not offer customer activity tracking or complaint tracking features.