A driver typically communicates with the device through the computer bus or communications subsystem to which the hardware is connected. Drivers are hardware-dependent and operating system specific. They usually provide the interrupt handling required for any necessary asynchronous time-dependent hardware interface. Dear user, by continuing to use our site, you consent to our cookies policy. Salesforce appexchange reviews constitute the subjective opinions of individual end-users based on their own experiences and do not represent the views of Salesforce or its affiliates.
We have developed an awesome working relationship. We will definitely continue to work with them as our platform matures. They are always responsive, professional, and responsible for meeting their commitments, and deliver good solutions.
Their support team is great and effective in issue tracking. Spinnaker Support has people who know the product quite well and can help us immediately. Their ability to not only listen and be empathetic to our nuanced needs, but somehow manifest ideation into a tangible system was genuinely comforting and magical to watch.
Our Users can work with Spinnaker to help them work through issues where they would normally ask IT to research. This allows IT to focus on other Maintenance, fixes and new processes.
This detailed guide will remove all doubt. The drag-and-drop Blueprint Builder lets you create sequences of actions visually. Every time a process is triggered, the stakeholder is notified about the course of action to take. They can only see the actions applicable to them and cannot move forward until that action is completed. This way, your processes are more organized and your team's productivity increases. Analyze process performances with the smart reporting capabilities of Zoho Desk.
View important metrics such as customer happiness ratings and agent scorecards at a glance to get a bird's-eye view of your team's performance. You can use the intuitive built-in reports or create your own customized ones to understand the pain points of your business exactly the way you want, and work towards addressing them. Your sales teams is notified every time a lead raises a ticket, responds to a ticket, or leaves a happiness rating. They can even respond to those tickets right from within Zoho CRM.
Meanwhile, your support team can update prospect details they learn from support conversations to help your sales team stay in the loop. They can even use the Handshake Mode to view tickets from leads, as well as important details like deal valuation and product evaluated.
Understand your clients' needs completely with Zoho Desk's contextual ticket views. The customer interaction history shows every conversation your team has had with the customer. This helps put things in prespective, and Zia's sentiment analysis gives your agents a heads-up about how the customer might be feeling.
The ticket timeline shows a list of every ticket the customer has filed before, and the CRM integration pulls up important contact info.
Armed with this information, your team can deliver personalized responses and make your clients happier. Empower your clients to help themselves through the Knowledge Base, a repository of help articles. Fill the help center with FAQs, or create a self-service portal for them to access.
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